Happy 2024 Everyone, I hope you have had rest and recharge holidays and eager to get into the new year. It's Q4 and the end of this...

Creating a customer journey map helps identify areas to improve and strengths to to leverage.

I believe understanding current and future customers' needs well is the cornerstone of every strategy

As well as running my consulting practice Auburn, I’ve recently embarked on a career in corporate governance, and I was fortunate enough...