CharlotteJan 101 minYawn, stretch, 5 star jumps, buckle in and start planningHappy 2024 Everyone, I hope you have had rest and recharge holidays and eager to get into the new year. It's Q4 and the end of this...
CharlotteMay 12, 20234 minYour customers' journey - a cruise or a slog?Creating a customer journey map helps identify areas to improve and strengths to to leverage.
CharlotteMar 27, 20232 minCustomer Persona Grata I believe understanding current and future customers' needs well is the cornerstone of every strategy
CharlotteApr 26, 20213 minFinding my future on the IOD Future Directors ProgrammeAs well as running my consulting practice Auburn, I’ve recently embarked on a career in corporate governance, and I was fortunate enough...